Supr Knowledge Base
  • Back to thesupr.com
  • Back to thesupr.com
  • General
    • Unwrap the Basics
    • Gifts on Supr
  • Gift Senders
    • Gift Prep Zone
    • Gift Time
    • Gift Reflections
  • Experience Gifts
    • Giver's Corner
    • Receiver's Delight
    • Who should I contact for questions about my experience order?
    • Is Personal Accident Insurance included with my experience purchase?
  • E-Gift Cards
    • Giver's Corner
    • Receiver's Delight
    • Do gift card codes have an expiration date?
    • What is your return/exchange policy for gift cards?
    • How do I pay for a gift card? Are there any hidden charges or taxes?
    • Who should I contact for questions about my e-Gift Card order?
    • Are international gift card options available?
    • Where are these Gift Cards accepted?
  • Gift Recipients
    • How do I return or exchange my gift once I receive it?
    • What is gift swapping?
    • How do I accept a gift?
    • What happens if the gift I received has expired before I accept it?
  • Enhance Your Gifting
    • Giver's Corner
    • Receiver's Delight
    • What is your return/exchange policy?
  • Shipping & Delivery Information
    • Can I change the address my gift is going to?
    • How can I track my order?
    • Do you offer international shipping?
    • What are your shipping options?
    • Can the sender provide the delivery address directly, rather than leaving it to the recipient?
  • Ping Us: We're All Ears (and Gifts)
    • What are Supr’s customer support hours of operation?
    • I need more help. How do I contact Supr?
    • If I’m having trouble with the platform who can I contact?
    • What if I have an issue with my gift when it arrives?
    • How do I deactivate my account?
  1. Overview
  2. Gift Senders
  3. Gift Reflections

Gift Reflections

Have questions about sending gifts? This section provides clear answers to make gifting simple and stress-free.

  • What happens if a gift I sent is not accepted?

    Supr will gently remind your recipient to accept the gift on the 3rd, 8th, and 14th days. If the gift remains unaccepted, you’ll have the option to cancel it, and the order price will be credited to your account as Supr Coins. If you prefer a r ...

  • How can I track my gift order?

    The 'Order Status' option under 'Your Gifts' allows you to easily track your gift order.   How to Check the Status of a Gift Log in to your account using your credentials. Go to the "My Gifts" section in your account. Under "Sent Gifts," fin ...

  • Can I cancel or edit a gift?

    While there’s no option to edit a gift once it's sent, you can cancel a gift order as long as the recipient has not accepted it. The amount will be credited to your account as Supr Coins, which you can use for future purchases, giving you flexibil ...

  • Will there be a reminder to nudge the recipient to accept the gift I sent?

    Supr will kindly remind your recipient to accept the gift on the 3rd, 8th, and 14th days. If the gift remains unaccepted, you’ll have the option to cancel it, and the order price will be credited to your account as Supr Coins. How to Cancel a Sen ...

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