Supr Knowledge Base
  • Back to thesupr.com
  • Back to thesupr.com
  • General
    • Unwrap the Basics
    • Gifts on Supr
  • Gift Senders
    • Gift Prep Zone
    • Gift Time
    • Gift Reflections
  • Experience Gifts
    • Giver's Corner
    • Receiver's Delight
    • Who should I contact for questions about my experience order?
    • Is Personal Accident Insurance included with my experience purchase?
  • E-Gift Cards
    • Giver's Corner
    • Receiver's Delight
    • Do gift card codes have an expiration date?
    • What is your return/exchange policy for gift cards?
    • How do I pay for a gift card? Are there any hidden charges or taxes?
    • Who should I contact for questions about my e-Gift Card order?
    • Are international gift card options available?
    • Where are these Gift Cards accepted?
  • Gift Recipients
    • How do I return or exchange my gift once I receive it?
    • What is gift swapping?
    • How do I accept a gift?
    • What happens if the gift I received has expired before I accept it?
  • Enhance Your Gifting
    • Giver's Corner
    • Receiver's Delight
    • What is your return/exchange policy?
  • Shipping & Delivery Information
    • Can I change the address my gift is going to?
    • How can I track my order?
    • Do you offer international shipping?
    • What are your shipping options?
    • Can the sender provide the delivery address directly, rather than leaving it to the recipient?
  • Ping Us: We're All Ears (and Gifts)
    • What are Supr’s customer support hours of operation?
    • I need more help. How do I contact Supr?
    • If I’m having trouble with the platform who can I contact?
    • What if I have an issue with my gift when it arrives?
    • How do I deactivate my account?
  1. Overview
  2. Gift Recipients

Gift Recipients

As a gift recipient, we’re here to make your experience seamless and enjoyable. Find answers to all your questions about accepting, swapping, or redeeming gifts.

  • How do I return or exchange my gift once I receive it?

  • What is gift swapping?

    With Supr, you never have to worry if you're not thrilled with the gift you received. You have the unique option to swap it for another of equal or lesser value. When you choose to swap, you'll be presented with a selection of carefully curated products, ...

  • How do I accept a gift?

    How to Accept Your Gift: Open the gift card link you received. Click on 'View Gift' to see your gift. Choose to either keep the gift or swap it for something that better suits your preferences. Once you’ve made your choice, enter your detail ...

  • What happens if the gift I received has expired before I accept it?

    Gifts sent on Supr do not expire before they are accepted, but some may have a date of validity once accepted. However, if they are no longer available, you can contact the gift sender to inquire about the possibility of an extension, or we can contact ...

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