Supr Knowledge Base
  • Back to thesupr.com
  • Back to thesupr.com
  • General
    • Unwrap the Basics
    • Gifts on Supr
  • Gift Senders
    • Gift Prep Zone
    • Gift Time
    • Gift Reflections
  • Experience Gifts
    • Giver's Corner
    • Receiver's Delight
    • Who should I contact for questions about my experience order?
    • Is Personal Accident Insurance included with my experience purchase?
  • E-Gift Cards
    • Giver's Corner
    • Receiver's Delight
    • Do gift card codes have an expiration date?
    • What is your return/exchange policy for gift cards?
    • How do I pay for a gift card? Are there any hidden charges or taxes?
    • Who should I contact for questions about my e-Gift Card order?
    • Are international gift card options available?
    • Where are these Gift Cards accepted?
  • Gift Recipients
    • How do I return or exchange my gift once I receive it?
    • What is gift swapping?
    • How do I accept a gift?
    • What happens if the gift I received has expired before I accept it?
  • Enhance Your Gifting
    • Giver's Corner
    • Receiver's Delight
    • What is your return/exchange policy?
  • Shipping & Delivery Information
    • Can I change the address my gift is going to?
    • How can I track my order?
    • Do you offer international shipping?
    • What are your shipping options?
    • Can the sender provide the delivery address directly, rather than leaving it to the recipient?
  • Ping Us: We're All Ears (and Gifts)
    • What are Supr’s customer support hours of operation?
    • I need more help. How do I contact Supr?
    • If I’m having trouble with the platform who can I contact?
    • What if I have an issue with my gift when it arrives?
    • How do I deactivate my account?
  1. Overview
  2. Ping Us: We're All Ears (and Gifts)

Ping Us: We're All Ears (and Gifts)

Supr-ise! We're Here When You Need Us

  • What are Supr’s customer support hours of operation?

  • I need more help. How do I contact Supr?

    For assistance, simply email us at care@thesupr.com, and we’ll be happy to help.

  • If I’m having trouble with the platform who can I contact?

    For assistance, simply email us at care@thesupr.com, and we’ll be happy to help.

  • What if I have an issue with my gift when it arrives?

    We want you to love your gift choices, so we only accept exchanges or returns if the item is damaged or faulty. If that happens, simply email us at care@thesupr.com, and we'll gladly take care of it for you.

  • How do I deactivate my account?

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